Watch CBSN Live

Do You Sound Cheap Over the Phone?

I was recently interviewed for the "The Sales Roundup Podcast" a blog that I've now added to my blog roll. It's a great site, and the interview (which begins 12 minutes into the broadcast) has some good information in it. When I listened to it, though, I couldn't help but notice that my voice sounded tinny. This surprised me, because I have a headset that's supposed to be "good quality." Turns out I didn't realize that, in headset marketing lingo "good quality" actually means "tinny."

It's just an interview, so no big deal, right? Wrong. I have been using that headset -- or one just like it -- for business calls for the past 10 years. And I've been using that headset during important conference calls, including webinars with several hundred people listening.

And my voice was sounding like I was phoning in from somewhere in deep space.

When I heard the interview this morning, the first thing I said to my wife was: "Why didn't you tell me that my phone sounded so awful?" I figured that she, as a professional musician, would have noticed. Her answer: "I thought you knew..."

And I'll bet something of the same sort was going with the webinars. I was the "expert" so the people I was working with probably thought I knew what I was doing. Which I wasn't, apparently.

I'm wondering how many of you guys have telephones that make you sound bad. I'll bet it's decreasing your conversion rate. I know I'd be far more likely to hang up on somebody if they sounded that bad. And what does it say about you and your firm, if you're trying to cut a big money deal, that you can't shell out a little extra dough to sound good on the telephone.

So take my advice. Find a land line with a handset -- and then have somebody call you on your regular headset. At least then you'll know what you sound like.

Meanwhile, I'm on the quest to find the perfect headset.

READERS: Any suggestions?

View CBS News In
CBS News App Open
Chrome Safari Continue